VOIP Features for Small & Medium Size Businesses

VOIP Features for Small & Medium Size Businesses

VOIP Phone

Admin Portal: Provides the ability to manage features of the phone from any computer/laptop with an Internet connection.
Call Rejection: Reject unwanted calls by enabling the ‘reject anonymous incoming calls’ feature.
Business Group: Set a business communications outbound caller ID so that calls received by customers, show up with your defined business name.
Call Forwarding: Forward calls to your office phone, mobile phone, and home phone. You can forward your calls to any number around the world! Never miss another call wherever you are!
Call Logs: See all incoming and outgoing calls logs along with call length from the Cloud PBX user portal feature.
Call Hold: Place a call on hold and then resume at a later time.
Call Waiting: Never miss any calls with the easy to use call waiting feature.
Caller ID Block: Maintain your privacy when making a call by blocking your caller ID.
Caller ID with Name Support: This feature enables you to see the name and number of the party calling you.
Company Call Recording: If you want to record calls in the company, use the Admin Portal to set rules, listen to and share and manage your recordings. Use your recordings for training purposes and to improve productivity. Only those users with access to call recordings can listen to, share or delete recordings.
Control International Calls: Using the Admin Portal you can define whether or not extensions on your account have the ability to make international calls. You can change these settings on an extension-by-extension basis, giving your business more calling flexibility.
Dashboard Settings: Control what your employees see on the company Dashboard. You have control over the settings that allow users to see what extensions are in use, the caller ID of the other party, and how long they have been in use.
Direct International Dialling: Dial direct to international numbers (International rates and charges apply).
Directory Listing: A list of people’s names with their extensions can be accessed through the Cloud PBX user portal.
Do Not Disturb: Enabling this feature will forward all calls to voicemail.
International Telephone: Want international clients to be able to make local calls to you? Many service providers offer you international virtual numbers that direct all international calls to your business number, while keeping costs low for your customers.
Smart Phone Apps: Make and receive business calls from your smart phone with free smartphone apps. You can check voicemail, contacts and call logs from your phone.
Keep Your Existence: If you change your service provider, you can retain your number from your previous service provider so that you don’t miss or lose any phone calls.
Multi-Line Groups:  Control calls so that they can ring on multiple phones at the same time and/or in which order they should ring.
Music on Hold: This added feature, enables you to play music while your client waits for you.
Online Call Management: Cloud PBX user account portal allows you to manage how calls are handled with the option of ringing on multiple lines at the same time.
Online Dashboard: Cloud PBX user portal allows your employees to check call logs, contacts, Voicemail and make calls from within the portal. The administrator can check billing, change auto attendant settings and hunt groups.
Operator Services: Through the use of an auto attendant feature, you can create prompts that inform your clients what to press to reach various people throughout your company.
Softphone: You can make and receive calls directly from your PC through this free VOIP calling app.
Block List: Route calls from selected numbers to specific destinations. Block List allows you the option to block calls from specified numbers. You can either forward the call to voicemail, or set it so that the calling party hears a busy signal when calling.
Voicemail: Never miss an important message from a client again! Voicemails can be accessed from your extension or the Cloud PBX user portal.
Voicemail-to-Email: Enabling this feature with an email address in the Cloud PBX user portal, you can receive emails with voicemail attachments in them that you can download and save to your computer and listen to at any time.
3-Way Calling: This allows you to add another party to your conversion mid-call, inside or out of the office.

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